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Refund and Returns Policy

 

 

Overview

We strive to ensure every product meets your expectations. However, as all our items are made to order and personalized, we do not accept returns or issue refunds for these items.

Non-Personalized Items

For non-personalized items, our returns policy lasts 14 days from the date your purchase is marked as delivered according to the tracking information. If 14 days have passed, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Eligibility

To be eligible for a return (for non-personalized items only):

  • The item must be unused and in its original condition and packaging.
  • If the returned item is not eligible, you will be responsible for the cost of shipping it back to you.

Non-Refundable Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the refund amount.

How to Return a Non-Personalized Item

To initiate a return, please contact us atĀ support@colouredyarn.co.ukĀ for approval. Once approved:

  1. Securely package the item.
  2. Use a trackable shipping service to send the item to:
    Coloured Yarn LTD
    29 Fairfax Avenue
    Drighlington, Bradford
    BD11 1DP, UK

We strongly recommend purchasing shipping insurance, as we cannot guarantee receipt of your return.

Refund Process

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and credited back to your original payment method within 5-7 business days.

Late or Missing Refunds

If you havenā€™t received your refund within the expected timeframe:

  1. Check your bank account.
  2. Contact your credit card company; processing times may vary.
  3. Reach out to your bank, as refunds may take time to process.

If you have followed these steps and still have not received your refund, please contact us atĀ support@colouredyarn.co.uk.

Sale or Clearance Items

Sale and clearance items are final sale and are not eligible for a refund.

We appreciate your understanding and support for our small, handmade business. If you have any questions, feel free to reach out to us.

 

Need help?

Contact us atĀ support@colouredyarn.co.uk. for questions related to refunds and returns.