Frequently Asked Questions

When do I receive my order?

All our products are made to order and personalized just for you. Processing time for each item can be found in the product description. Once your order is placed, the shipping time will be confirmed in your order confirmation email. Shipping via Royal Mail typically takes 1-3 days after dispatch. Please note that the shipping date on the website will match the one provided in the order confirmation—ensuring consistency from order to delivery.

Contact Us Immediately If You Spot a Mistake

If you notice a spelling error, please contact us right away. Our cards are dispatched within 1-3 days, so it’s important to double-check your spelling before placing your order and again after receiving the order confirmation.

Do you offer gift wrapping?

We currently do not offer gift wrapping, but each item is carefully packaged to ensure it arrives safely and beautifully. We’re happy to include a personalized message on cards with your order!

Can I request a custom design?

Yes! We love custom requests. If you have a specific design or personalization in mind, feel free to reach out, and we’ll do our best to bring your idea to life.

How do I care for my knitted items?

To keep your knitted products looking their best, we recommend gentle hand washing and air drying. Be sure to follow any care instructions included with your items.

Do you offer returns or exchanges?

As all our items are made to order and personalized, we do not accept returns or exchanges. However, if you have any concerns about your order, please contact us, and we’ll be happy to assist you.